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tried to test my system today and it says that it is not activated. i have been paying for the service for years. electronically. so shy now dont i have it? i called to see what the problem is and i cant even get a hold of a representative. i left numerous call back...
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1.0
I didn't like
  • Taking advantage of elderly
  • Unprofessional staff
#1184221
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I was contacted and was told by the representative that I would not be under any obligation and no expense to me . I was talked into trying for a 30 day trial and was told in detail that all shipping cost was paid by the company even if I decided not to keep after 30...
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1.0
I didn't like
  • Inconsiderate customer service personnel
  • Being given false information to get you to try the product
#1181623
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LifeWatch USA - DO NOT WASTE YOUR MONEY OR WORK FOR THIS COMPANY

Everything is defective and the company does nothing to change it. If you wear this device you will lose your mind. If you work there you will get exhausted from high call volumes due to shortage of staff.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Reliability
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Value for money
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#1122744
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Resolved

my device required a cellular sending device (a cell phone). the first i received didn't work at all. the second, an archaic AT&T device, was stolen off my belt. was told i had to report it stolen to PD or i'd be liable for cost of $299, and to call back after i filed...
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3.2
I liked
  • Post-paid return mailers
  • Most of the customer care operators
I didn't like
  • Overpriced cellular units if lost
  • Numerous defective devices
  • Inability to send data by other than cellular device
#1103661
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Our phone line had a problem and thus no phone service on the line used for monitoring Lifewatch. The monitor system base called out "check the phone line" a few times. No person was there to speak with with over the monitoring equipment. It was just a mechanical...
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1.0
I didn't like
  • Cannot reach a person in customer service
#1086456
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My mother ordered the Life Watch medallion GPS while she was visiting me out of state. We were told they would expedite the order to Georgia so we could help her understand how it all worked. When they called the next day to confirm order we were told they were so back...
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1.0
I didn't like
  • Poor customer service
#1080078
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LifeWatch USA - Bad product,  burned my skin!
I have now had 4 different monitors due to issues with each one in order to attempt to get my 30 day heart monitor complete to rule out cardiac issues associated to migraines. Each monitor had an issue the first of which only lasted 24 hours. Each issue meant a hour on...
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Anonymous
Jones

Same thing. I'm seriously burned. Not sure if it's adhesive or electrodes. Took it off tonight after 3weeks of changing it and slightly moving it and following all instruction...

1.0
#1050039
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LifeWatch USA - Not water resistant

LifeWatch USA - Not water resistant
Went swimming and it does not work anymore trying to return it or replace it and they want to charge me 150
1.4
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1043716
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Providers never got the results...when I asked if they could send them again, they sent me an authorization form to fill out...complete with somebody else's name and account number. They are rude and ***. Receptionist or whatever her role is was incompetent. Sending...
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1.0
I didn't like
  • Violation of hippa and no results
#1026447
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Our doctor ordered a heart monitor through this company to be worn for a month to monitor a possible heart condition. We had nothing but problems from start to finish with this company. We provided all the information required before we even received this heart monitor...
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Anonymous
RICHARD CLIFF

SEND THE BILL TO ME DON'T SEND THE BILL TO MY WIFE

1.0
I didn't like
  • Taking advantage
  • Poor customer service
#997678
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