Update by user Sep 21, 2017
contacted Lifewatch by email & by phone. was told a copy of police report would resolve the matter.
contacted Arlington (TX) PD & received instructions on how to retrieve report online.
forwarded a copy of that report to Lifewatch with cc: Erika, a patient advocate. 10 minutes later, received reply email that stated notation made to account & matter was now closed.
Update by user Sep 21, 2017
was told by Erika, a patient advocate, that in providing them with a copy of the police report, the issue has been resolved. question: why don't they put return information on device, in the event it is lost or stolen? last device I wore had hospital info on it for just that reason.
Original review posted by user Sep 21, 2017
my device required a cellular sending device (a cell phone). the first i received didn't work at all.
the second, an archaic AT&T device, was stolen off my belt. was told i had to report it stolen to PD or i'd be liable for cost of $299, and to call back after i filed report. i called PD immediately & they took my report. called Lifewatch back with info they required.
stated i had reservations about having another device sent out. they pushed & i finally relented. 3rd device also defective. upon notifying Lifewatch, i did inform them that any other problems would result in me returning the device & not having it replaced.
after constant error messages from 4th device, i returned it. when i received my bill, was concerned they billed for 30 days even tho device had been attached & monitored for less than 14. fast forward 2 months...Lifewatch has sent me a "FINAL NOTICE" stating they've tried unsucessfully to contact me re: return of device. uhm...no they haven't.
they are attempting to bill me $499 for missing monitor. i was told it would be $299 IF I didn't file a police report & that after i reported the device stolen & case # to them, i would not be charged that $299 (not $499). i didn't pay that much for my brand new unlocked LG G6 cellphone...CASH! my cardiologist said i had to use Lifewatch.
now my cardiologist won't even return my calls for a follow-up appt. my husband is currently wearing a monitor provided by another company. it's no bigger than a set of keys & saves onto internal flash drive. Lifewatch is NOT who you want to provide "service".
there are other heart monitor providers. insist on someone else.
Product or Service Mentioned:
Lifewatch Usa Delivery Service.
Reason of review: Problem with delivery.
Most of the customer care operators, Post-paid return mailers.
I didn't like:
No company info on devices if lost, Some operators very rude, Overpriced cellular units if lost, Numerous defective devices, Inability to send data by other than cellular device.