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Had to return unit a couple times and now have to make up 10 days. On 3rd cell phone. At this rate It will take me 2 months to get the 30 days worth of readings in! Wakes me up at all hours of night due to contact/loss of reading issues. Electrode pads fail constantly....
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1.0
#1307002
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Biotel or Life watch Heart Monitor, I was unable to use the heart monitor. The Glue burnt my skin and I had to return this item early to my Dr. showing my red, itchy bumpy skin to them. I have contacted the company by phone, fax and mail with no resolve. When I finally...
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#1295531
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I have had this Lifewatch heart monitor for almost two weeks and it's been traumatic. The electrodes come off all the time, my heart monitor makes beeping noises all the time, the sticky electrodes have damaged my skin and given we rashes. I was given sensitive skin...
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1.4
#1237239
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LifeWatch USA - Poor Construction
LifeWatch USA - Poor Construction
I was advised by my doctor to wear the heart monitor device for 30 days. Both the adhesive and the gel that used for the electrodes caused me to develop a rash on my chest. The device is completely unsanitary and should be redesigned. I followed all of the instructions...
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Anonymous
Electrode Battle-Scarred

Unfortunately, this type of reaction is very common with prolonged electrode wear. In the future, using a product like Smith & Nephew SKIN-PREP Protective Wipes on your skin b...

#1221845
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tried to test my system today and it says that it is not activated. i have been paying for the service for years. electronically. so shy now dont i have it? i called to see what the problem is and i cant even get a hold of a representative. i left numerous call back...
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1.0
I didn't like
  • Unprofessional staff
  • Taking advantage of elderly
#1184221
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I was contacted and was told by the representative that I would not be under any obligation and no expense to me . I was talked into trying for a 30 day trial and was told in detail that all shipping cost was paid by the company even if I decided not to keep after 30...
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1.0
I didn't like
  • Being given false information to get you to try the product
  • Inconsiderate customer service personnel
#1181623
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LifeWatch USA - DO NOT WASTE YOUR MONEY OR WORK FOR THIS COMPANY

Everything is defective and the company does nothing to change it. If you wear this device you will lose your mind. If you work there you will get exhausted from high call volumes due to shortage of staff.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1122744
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Resolved

my device required a cellular sending device (a cell phone). the first i received didn't work at all. the second, an archaic AT&T device, was stolen off my belt. was told i had to report it stolen to PD or i'd be liable for cost of $299, and to call back after i filed...
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3.2
I liked
  • Most of the customer care operators
  • Post-paid return mailers
I didn't like
  • Overpriced cellular units if lost
  • Inability to send data by other than cellular device
  • No company info on devices if lost
#1103661
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Our phone line had a problem and thus no phone service on the line used for monitoring Lifewatch. The monitor system base called out "check the phone line" a few times. No person was there to speak with with over the monitoring equipment. It was just a mechanical...
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1.0
I didn't like
  • Cannot reach a person in customer service
#1086456
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My mother ordered the Life Watch medallion GPS while she was visiting me out of state. We were told they would expedite the order to Georgia so we could help her understand how it all worked. When they called the next day to confirm order we were told they were so back...
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1.0
I didn't like
  • Customer service
#1080078
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